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FAQS

What currency are the prices do I see in the site?
All prices are in USD.


I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 20-30 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at info@teddycase.com.


I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.


I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at sales@teddycase.com. If the given address is wrong we can change the address to the correct one within 12 hours. No refund will be given after the 12 hours of incorrect submission.


How long does shipping take?

United States: We ship out from multiple international warehouses. Depending on the Warehouse, demand and current stock, it usually takes 12-24 Business Days, until you'll receive your order. It depends on the location and product. Some products may require some handcrafting work in advance, that will delay the shipping by a few days.

Outside United States: Please allow us a timeframe of 18-36 Business Days for shipping the goods to you. Exceptions are countries like Peru and South America, where shipping can take up to 58 Business Days.

We apologize for any inconviniences that may occur, as in individual cases, we may run out of stock on products we've had plenty of orders on and have to re-order them. Thus, Shipping, though infrequently, can be delayed.

Mexico and South America: As the parcel has to travel around the entire globe, delivery can take 30-90 Business Days (90 in the worst case).

 


I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to info@teddycase.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number, thanks.

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